This site uses cookies. By continuing to browse the site you are agreeing to our use of cookies. For our privacy policy click here

 

VN Logo 2013

Important announcement regarding Varden Nuttall

Varden Nuttall Limited (‘the Company’) was placed into Administration on 24 March 2016.

The Joint Administrators, Ben Woolrych & Phil Pierce of FRP Advisory LLP and Paul Boyle & Tom Bowes of Harrisons Business Recovery and Insolvency Limited, act as agents of the Company and without personal liability. Paul Boyle & Tom Bowes are licensed by the Insolvency Practitioners Association and Ben Woolrych & Phil Pierce are licensed by the Institute of Chartered Accountants of England and Wales, all Joint Administrators are bound by the Insolvency Code of Ethics.

Our Customer Complaints Procedure

Complaints Statement

We value each and every customer. However things do go wrong, and it is important that in the unlikely event that you should not be happy with a solution or service provided by us, we do our best to put things right.  More often than not, a simple explanation or clarification is all that is required, so please contact your advisor in the first instance. Should any instance be escalated to a complaint, it will be dealt with in a neutral, fair and positive way.

 

1

Upon receipt of a complaint, as much information as possible and passed to the departmental manager of the receiving department. 

2

The manager will decide if the complaint can be resolved by the end of the next working day, do so if possible, and arrange for the customer to be advised.

If the complaint is more complex or requires investigation before a decision can be made, it is passed to the Compliance Department within 24 business hours of receipt

3

Compliance Department will enter details of the complaint onto company records for tracking purposes.

Compliance Department will acknowledge receipt of the complaint in writing, within 5 working days from stage 1, but usually within 48 business hours

4

We will aim to send our final response letter to you as soon as possible but certainly within 8 weeks of stage 1, which is a regulatory requirement. If we are unable to provide you with a final response within this time, we will write to you explaining why and advise when we expect to reach a final response.

5

If you have not received a final response letter from us within 8 weeks of the complaint date (stage 1), or you are dissatisfied with the decisions in our final response letter, you may refer your complaint to:

The Debt Resolution Forum. Third Floor, Nelson House, Timperley.

WA14 5BZ.      Telephone 0161 905 8372.  www.debtresolutionforum.org.uk

OR

The Insolvency Service Complaints Gateway at:

Website: http://www.bis.gov.uk/insolvency/contact-us/IP-Complaints-Gateway

Email: mailto:ip.complaints@insolvency.gsi.gov.uk

Address: IP Complaints, Insolvency Service, 3rd Floor, 1 City Walk, Leeds, LS11 9DA.

Telephone: The Insolvency Service Enquiry Line on 0845 602 9848 (Monday to Friday 8am to 5pm). 

Quick Enquiry
Full Name:

Email:

Home Number

Mobile Number

Best Time to Call:


Read Privacy Policy

Submit